SND POLICIES

Our Policies

Please read these before placing an order. They keep every order fast, accurate and fair for both sellers and customers.

01
Order Details & Accuracy

Before you place an order, please double-check every detail: the buyer's name, full address, postcode, phone number, product, quantity and variation.
If any detail is wrong, contact us before the item is shipped and we will update it for you.
Once an order has shipped, no changes can be made. The parcel will be delivered to the address on the order, and no refund is given for delivery to an incorrect address, because the mistake was made at order entry.

For products where the website asks for a shipping label, you must buy the label yourself and upload it when you place the order.
The label must match the delivery details you enter (name, address, postcode and country). Orders with a mismatched or unreadable label will be held until corrected.
Make sure the label is for the correct country and carrier service before you buy it. We cannot use a label bought for a different destination.

Please upload a clear screenshot of your payment when placing the order, so we can confirm it quickly.
Your order is shipped only after your payment has been confirmed. Once confirmed, we dispatch from the local warehouse as fast as possible so your item leaves on time.
An order with no payment proof, or with a payment we cannot match, stays on hold until it is resolved.

You may return an item only if it was shipped incorrectly (a mismatch with your order) or arrived damaged or broken.
In these cases, contact us first. We will carefully verify the issue (photos or video of the item and packaging may be requested) before approving anything.
If your claim is eligible, we will issue a refund after verification.
The return request must be made within 30 days. Requests after 30 days are not eligible.
Return address:
Baba Super Market
Unit 5, 7 Lyncroft Rd, Tyseley, Birmingham B11 3EJ
Please contact us and wait for approval before sending anything back, and include your order number with the parcel.
Refunds are not given for change of mind, wrong details entered by the customer, or delivery problems caused by an incorrect address or label.

Any unusual, fraudulent or illegal activity, including fake payment proofs, misuse of labels, chargeback abuse or attempts to mislead our team, will lead to a permanent block of your account and access to the website.
We may cancel affected orders and report serious cases to the relevant authorities.

Stock is limited and live. If an item sells out before your order is confirmed, we will notify you and refund any payment made for it.
Delivery times are estimates from the carrier. Once a parcel is handed over to the carrier, delays caused by the carrier are outside our control, but we will help you track and follow up.
Keep the tracking number we add to your order and check it before contacting us about delivery.
Any claim must include your order number so we can find it quickly.
We may update these policies from time to time. The policy in force when you place your order applies to that order.

Questions? Email us at info@syndicatorswholesale.com with your order number.